How to add a Privacy Policy URL for a Shopify App
Platform: Shopify App
- Open the Shopify Partner Dashboard and select your app listing so you edit the public page users see in the App Store.
- Find the required ‘Privacy Policy URL’ field within the listing configuration.
- Paste your canonical policy URL that clearly names your app, company, and contact method for support or data requests.
- Save and review the public listing preview. Ensure the link is visible to potential users before they install.
- If your app requests sensitive scopes, expand the policy’s data-use section and include retention and deletion language.
- Resubmit the listing for review if changes require approval and monitor for feedback in the Partner Dashboard.
FAQ
Can I use the same URL across multiple apps?
Yes, as long as the policy lists all apps or clearly scopes statements to each product by name.
Do I need a data processing addendum (DPA)?
Offer a DPA link if you handle EU/UK data on behalf of merchants. The main policy should link to it for completeness.
What causes rejection?
Missing company identity, vague data handling, and non-functional links are top causes. Keep it specific and working.